1. Statutory right of withdrawal
You have the right to withdraw from the Contract, within 90 days, without giving any reason.
The withdrawal period will expire after 90 days from the day on which you acquire physical possession of the products.
To exercise the right of withdrawal, you may notify us at Service Ganja of your decision to withdraw from this contract by an unequivocal statement.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
2. Effects of withdrawal
Return costs will be deducted from the refunded price.
You are only liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products.
3. Return of defective products
If you think that at the moment of delivery the product is not as stipulated in the website, you must send an email immediately to firstname.lastname@example.org, providing the product details and the damage sustained.
You must return the product giving it to the courier that we send to you and follow the directions issued by us.
We will carefully examine the returned product and will notify you by email within a reasonable period whether you have a right for a refund. The refunding of the product shall take place as soon as possible and in all cases within 90 days from the date on which we send you an email confirming that the refund of the product is going ahead.
If a defect or damage is confirmed on the returned products, we will give you a complete refund. The refund will always be paid using the same payment means you used to pay for your purchase.
4. Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Service Ganja.